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Starting an online shop - Part 6 - The Shopping Cart



Shopping cart features, development and integration

One of the hardest decisions for new online shop owners is selecting their shopping cart software and/or eCommerce developer. There are many options and most developers have their own methods - all with individual pros and cons.

Researching shopping cart software

First you should research available options and look at the competition in your market sector (assuming there is at least one strong competitor). Pick a few sites which you find easy and enjoyable to shop on plus one or two which you would not purchase from. Make notes on the factors which you feel influence your shopping experience - this sort of information can prove valuable when building your own online store.

eCommerce Template or Bespoke Website?

One of the first questions you should answer is - are you happy for your website to be based on a layout template (it will resemble many other online shops, although you can customise colours, images and text at least) - or do you want something unique, designed to suit your business and specifically aimed at your customers?

You may notice we are more enthusiastic about the latter! It depends to an extent on the business you are planning and it would be unfair to generalise - but for many ventures, it is best to invest in a bespoke layout from the start. The restrictions which can be placed on you by using a template can present significant challenges when growing your business.

And the shopping cart?

Next, you will need to work out how the interactive eCommerce functionality (often summarised as 'shopping cart' - although this is a bit of an over simplification) will be provided. There are several options available:

a) Website-in-a-box (or "DIY" solution) - We frequently advise customers against using these for 'professional' eCommerce websites. Although they offer a low financial cost to start ups, they place a huge demand on your time. Obviously we are biased, however, we published an article on this topic - the real cost of an eCommerce Website.

b) Open source / free shopping carts - There are a variety of free shopping cart packages available - and obviously these present one significant benefit over commercial competitors - they are free to use. They can be a disadvantage as well, though, as you will not receive the support, advice and assistance which you would expect from a commercial solution.

You will need to either build your own website, requiring the technical knowledge to perform integration of the shopping cart system, or employ a developer to do so.

c) Commercial shopping carts - There are several shopping cart packages which are available for purchase, on a variety of different license agreements (e.g. annual subscription or one-off fee). As with open source systems, you will need to arrange for your online shop website to be built and integrated with the shopping cart.

d) Semi bespoke (hosted/managed) - This is the category into which we place our own shopping cart and eCommerce software - a hosted, managed solution presented with an all-inclusive price which covers licensing for the shopping cart as well as design, construction and integration of your website (extra costs may arise when a quote is provided, if you have special requirements) - we offer different packages which range from a simple template based online shop right through to a fully bespoke implementation with dedicated hardware.

We cannot speak for all providers, but we aim to offer a balanced service allowing you to outsource the technical elements of your online shop, leaving you to deal with the business itself.

e) Bespoke (with source code) - Finally, (generally) the most expensive option is to have a website with shopping cart functionality built for you - including ownership of the source code. In some ways this offers the best protection, as you are free to move your site wherever you wish, however, as a shopping cart system is a complex piece of software, the costs of development can be high if you wish to retain full ownership.

Confused? Need some advice?

If so, why not get in touch? We're happy to describe our solution in more depth, and to help you evaluate if it's right for your business - you'll want to compare several developers in any case, so why not send us some details about your requirements!

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Comments
Gravatar for Dr. Ann Voisin

Dr. Ann Voisin at 31/03/2010 20:45:47


The most difficult part of the shopping cart design for us is dealing with the interface between the customer,shipping and tax entities.

Theoretically, online pay should be the simplest of all transactions, but the very anonymity of the purchases make cart and secure checkout and delivery very complex.

The US Postal Department, UPS, FedEx, and national delivery services, as well as many taxing agencies all want a piece of the action. And, when one is dealing with a three ounce two dollar item, one would think that the entire history of the world, and every social program mankind ever thought of is resting on the back of that one item.

Sorry to say.

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