We do our very best to ensure that your eCommerce system is fault free and works exactly as you want it to - a lot of work is put into testing
and we use various techiques to help ensure that our software is of the highest quality possible, including a continuous integration methodology
and a combination of both manual and automated testing.
That said, it is almost inevitable that you will run into minor difficulties at some point, and a vital part of our service is our committment to
resolve any problems you encounter as quickly as possible, to prevent interruption to your business.
If you need to report an issue, you can contact our eCommerce support team via the details on our contact page. We are available by telephone from
7am to 7pm Monday to Friday, and our email accounts are continually monitored throughout the week.
Should a customer encounter an error while using your eCommerce website, our team is automatically notified, and a request for investigation is
raised immediately - our customers' eCommerce systems are also monitored by an automated status checking system, which views the site every five minutes so
that any outages are detected as soon as possible.
Previous topic:
Help and Support
Next topic:
Issue Resolution Process